Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • Every assistance request you send to us will be dealt with within maximum 60 min. In case your trouble ticket or e–mail calls for further assistance from an administrator, we will forward it and leave a comment to inform you that your matter is being examined. If you take advantage of the Administration Services package, all of the tasks included there will be performed at a time of your preference.

  • Top quality support service

  • A Premium–Quality Client Support Service

  • We’ll be available to you 24/7 to respond to any queries that you may have with regard to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require assistance with server admin tasks, you can take a glance at our Administration Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated servers hosting package comes with our cost–free Web Control Panel, which features a detailed knowledgebase and a group of educational video tutorials. Whenever you require help while working with the Web Control Panel, just click the Videos or Help buttons situated in the upper right corner.