Should you ever face a problem with your site and be incapable of dealing with it yourself, ask the respective hosting provider’s client support staff to assist you to bring the site back online. A fast resolution would be the best scenario, but lots of hosting companies respond within 24 hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be sorted out with ease, your site may not function properly or it may not be reachable whatsoever for an extended interval, so you may lose potential clients as it’s highly unlikely that anybody would eagerly return to a website that’s faulty. That said, you ought to make sure not only that you can reach your hosting provider, but also that they can reply and assist you in a well-timed manner. If a web app update does not proceed smoothly or you delete something accidentally, for instance, the site must be restored quickly in order to prevent protracted inaccessibility.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from our company, you can just forget about waiting for hours, or even a whole day, to get an answer to an e-mail or a technical support ticket. Regardless of when you contact us, we will lend you a helping hand within less than 1 hour with any pre-sales or technical queries you might have. As a matter of fact, our real reply time hardly ever surpasses 20-30 minutes. Since we are on duty 24 hours a day, you will always obtain assistance in a timely fashion and we realize just how critical this is in the electronic age. Shortly after you contact us, we will respond to your inquiries. In case you bump into any technical challenge, we’ll rectify it instead of you, or we’ll give you all the necessary information if there is something that you need to do yourself.