A live chat is a real-time method of communication between a web hosting provider's support team and its clients. It's a very efficient method to receive some information about the web hosting services or have some problem resolved because you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the lower possibility of errors at the time you exchange information such as usernames or domain names, the faster response time as the communication is real-time plus the fact that you do not have to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue involved. What's more, you're able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the phone charges that you will need to pay in case you are calling to another country.

Live Chat Support in Shared Web Hosting

As we believe that numerous issues can be resolved if you chat with a live person, we supply a live chat service for all of our prospective and current clients. The chat is available every single day and our customer care representatives will assist you with a wide range of questions and situations. In case you aren't our customer yet, you can learn more about our shared web hosting plans and the web hosting environment in general to be certain that your web sites will work efficiently on our servers. In case you already have an account and you have some questions or you have any kind of issues with any of our services, you will be able to join us on the live chat and we can provide the required info or assist you to troubleshoot the issue. You'll need to open a support ticket for certain issues that require more time or the assistance of a sysadmin, but for a number of standard troubles you will receive help on the spot.