Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our Linux shared web hosting packages isn’t separate from the hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any moment with just several clicks of the mouse, without needing to log out of your web hosting account. The ticketing system includes a quick-search box, so you can track the status of virtually any support ticket that you have sent in the past, in case you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to deal with a specific problem before you actually post a ticket. The response time is no more than one hour, so you can receive swift assistance at any moment and in case our technical support team recommends that you do something in your hosting account, you can do it momentarily without signing out of the Control Panel.