There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you select is a ticketing system. It’s the least complicated correspondence channel for many reasons. If no support team member is free at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always be received. You can also copy & paste large pieces of info without having to worry about printing mistakes, and in case a given problem requires more time to be solved or a number of responses must be exchanged, all the info will be in one and the same place, so either party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your web hosting provider is that they are often separate from the hosting platform, so if you need to provide info or to adhere to guidelines, you’ll have to use no less than 2 separate admin consoles and this number can grow in case you want to administer multiple domain names. Besides, a lot of web hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our Linux shared web hosting packages isn’t separate from the hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any moment with just several clicks of the mouse, without needing to log out of your web hosting account. The ticketing system includes a quick-search box, so you can track the status of virtually any support ticket that you have sent in the past, in case you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to deal with a specific problem before you actually post a ticket. The response time is no more than one hour, so you can receive swift assistance at any moment and in case our technical support team recommends that you do something in your hosting account, you can do it momentarily without signing out of the Control Panel.