The availability of the customer and technical support that a shared web hosting company offers will tell you a lot for the services that they provide too. When you are allowed to use only emails or tickets, you have most probably discovered a reseller not the actual hosting supplier. If this is the case, you'll have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to consult with the actual website hosting company for extra assistance. If the supplier offers various ways of communication with quick response time available at any moment, they're almost certainly the top provider, not just a reseller. So you'll take advantage of prompt assistance and high quality support since they'll have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is always much better to have the option to contact your hosting company directly via your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance right away, that's why our shared web hosting services feature 24/7 technical support along with various options for communication. If you don't have an account yet, you can phone us or come on our live chat and speak with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service that you can't use effectively. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it requires more analysis. Unlike the majority of providers out there today, we answer to all of the tickets within the hour, so you won't need to wait for an entire day. Our support services can be accessed day and night, even during official holidays.

24/7 Customer Support in Dedicated Hosting

We know how important it is to receive timely support in general, let alone if you operate an entire server, that's why each dedicated server that we provide includes 24/7 support with 1-hour response time guarantee regardless of the situation. This service is cost-free for any type of problems with the server or the software that was installed from our administrators through the setup, so you're able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from your billing area or you could send an e-mail message, and the actual answer time for either of these rarely surpasses thirty minutes because we have administrators available twenty-four-seven. In case you want general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you may use our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you'll be able to include to your server plan from your billing Control Panel.